MKB / Complaints
Complaints
We take every concern seriously
If something hasn't gone the way it should, please tell us. Every complaint is reviewed by MKB management, never only by the person you dealt with.
How we handle complaints
We acknowledge it
You'll receive an acknowledgement within 2 working days, with a reference for your complaint.
Management reviews it
A senior member of the MKB team looks into what happened, including your case history and documents.
We respond in full
We aim to give you a full response within 7 working days. If we need longer, we'll tell you why and when to expect it.
We put it right
Where we've made a mistake, we'll explain what we're doing to fix it and to stop it happening again.
Government processing times, authority decisions and fees set by government bodies are outside MKB's control, but we will always explain them and help you with next steps.