MKB Business Management Services
Complaints Policy
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If something isn’t right, we’ll do everything we can to resolve it quickly and fairly.
Complaints
At MKB Business Management Services, we are committed to maintaining the highest standards of professionalism and care in everything we do. However, if at any point you are not satisfied with any aspect of our service, please know that we have clear and fair complaint-handling procedures in place to address your concerns promptly and efficiently.
If you ever become unhappy or concerned about our service, we encourage you to let us know straight away. This allows us the opportunity to resolve the matter as quickly as possible.
In the first instance, it is often most helpful to contact the team member who is currently managing your service requirement. They will do their best to understand your concerns and resolve the issue promptly at this stage.
If your concern remains unresolved and you wish to make a formal complaint, you can do so by completing the online enquiry form within our Contact section. Alternatively, you may send your complaint directly by email to info@mkbbms.com.
Once your complaint is received, it will be formally acknowledged, and you will be provided with a copy of our Complaints Handling Policy, which clearly explains how your complaint will be managed ~ including the steps we will take and the expected timescales for resolution.
At MKB, we value all feedback and view every complaint as an opportunity to improve our service and strengthen the trust we build with our clients.
Thank You for Helping Us Improve
We genuinely appreciate your time and feedback. Every comment helps us refine our services, support our clients better, and continue delivering the quality and reliability that MKB stands for.
Contact Details
📍 Head Office: Dubai, United Arab Emirates
📧 Email: info@mkbbms.com
🌐 Website: www.mkbbms.com
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