Mkb being one of the best, well known Business Management Service providers in the UAE represents both corporate entities and private individuals in over 11 areas within Business and Management services from locations throughout Dubai, across United Arab Emirates and United Kingdom. Our aim is to satisfy our motto and ‘give people success’ through our reliable, accessible, and professional business management services.
Complementing our quality business expertise, our commitment to client care is second to none. We strive to always provide our clients with the best possible service in a careful, considerate, and comprehensive manner, ensuring that clients are informed and updated throughout their dealings with us regardless of the scale or complexity of their requirement.
The foundations of our service are built upon four principles: commitment, communication, confidentiality, and courtesy.
Commitment
Our consultants are commitment to providing clients with high-quality business services is not simply a consequence of professional obligation but the result of a genuine desire to provide all of our clients with the same level of commitment, diligence, and expertise regardless of their individual circumstances or the conditions of their requirements.
Our commitment to clients extends to all aspects of our service, from our consultants availability and flexibility when arranging client correspondence, to the standard of expertise and professionalism throughout the process.
Communication
Client care is paramount at Mkb and we understand the importance of keeping our clients informed and up-to-date at all stages of their dealings with us. As such, we place great importance on maintaining client communication that is delivered with clarity and transparency in a timely and effective manner that best suits the needs of our clients.
We correspond with clients in manners that best suit their individual needs whether it via email, telephone call, video link, or in person at one of our offices. Clients are always aware of who is dealing with their requirement, the terms of business, and costs, and are given regular updates of any developments to their requirement.
Importantly, we maintain this level of communication with third parties involved in the process such as DED, Labor, Immigration, and Local Sponsors and who may be relevant.
Confidentiality
We take confidentiality extremely seriously at Mkb. Clients can expect all of their matters to be treated with the utmost confidentiality. We implement a number of security measures to ensure that all documents and correspondence are protected and secured so that privacy and confidentiality can be maintained at all times, and our staff undergo regular training to ensure that best practice is always carried out, remaining up-to-date with any changes to the laws surrounding confidentiality and other security developments.
We comply with GDPR and data protection laws to keep our clients’ information secure and private, and will never pass personal details on to third party individuals or organisations without the explicit consent of our clients.
Courtesy
We pride ourselves on delivering our services in a professional, high-quality, and, importantly, courteous manner, aiming to build and develop a lasting relationship with our clients. We recognise that our clients’ circumstances, requirements and backgrounds are varied and work hard to relate to our clients in a sensitive and understanding way, taking into account their vulnerabilities, cultural differences, and personal histories in order to proceed in a comfortable and compassionate manner according to the nature of the service required.
We value all feedback and make a concerted effort to take on board all constructive criticism. We place a high priority on investigating and rectifying any negative comments and will use such feedback to further improve our service.